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Virtual Administrative and Personal Assistance

Whether you need a dedicated VA or a project-based one,
our team can work with you!

A dedicated full-time virtual assistant will work for you 8 hours a day, 5 days a week. Think of your VA as a member of your staff minus the additional expenses—office space, equipment, software, 401(k) contributions or taxes, health insurance, leaves, and other benefits.

In addition to taking care of your daily tasks, a dedicated virtual assistant will focus on getting to know your working style and your brand’s systems and processes to fully understand your business, and support you in different areas, such as the following:

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  • Advanced Excel, Word, and Powerpoint requirements
  • Research (including lead generation, data mining,
    market research, best bargains, job hunt, etc.)
  • Data entry
  • Data reporting
  • Project management
  • Posting and scheduling blog updates
  • Canva software
  • Creation of infographics
  • Google Drive management
  • Documentation and updating of files (including creating pdf forms, updating contracts, formatting documents, etc.)
  • Personal online errands
  • Email management
  • Calendar management
  • Contact management
  • Database/CRM management
  • Infusionsoft
  • List building
  • Appointment setting
  • Bookkeeping–expense tracking, compilation of receipts
  • Travel booking and assistance
  • Restaurant reservations
  • Online shopping and errands
  • Voicemail management
  • Making calls on your behalf

Another aspect that our VAs can help you with is the implementation of online marketing initiatives and copywriting such as blog management via WordPress, Blogger, Squidoo, and Hub Pages. This also includes blog post creation, scheduling, comment moderation, and distribution through social media. We provide different forms of content writing and marketing as well.

Our VAs are also adept in CRM management (Salesforce and Zoho), social media management (Facebook, Twitter, YouTube, and LinkedIn), ad and directory posting, email list and contact management (MailChimp, Constant Contact, Aweber, etc.), and email marketing/newsletter creation and management.

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Not only that, when you subscribe to our full-time and half-time plans, you’re assured of the following:

Back-up VA

He or she is your virtual assistant on standby in case your dedicated VA goes on leave. We provide training for replacement and sub VAs at no additional cost on all plans. Having someone ready to take over anytime ensures that your tasks and operations are uninterrupted.

Quality Assurance

To ensure high productivity and efficiency, we have Senior Virtual Assistants responsible for quality checking and monitoring of the progress of your project. They train and guide our VAs to make sure that the excellence of our service and output is maintained.

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Online marketing involves a huge amount of writing. Consistency in providing quality content strengthens your brand credibility and online presence.

We have a pool of writers available to take care of your writing requirements. Our copywriter VAs are highly proficient in the English language. They are versatile in terms of the tone of writing and range of topics they can provide. The majority of content we provide include but are not limited to:

  • Blog articles
  • Tweets and social media updates
  • Product descriptions and reviews
  • Website copy
  • Newsletter copy (email marketing)
  • Press releases

With a copywriter VA consistently producing content for your site and other online marketing platforms, you will have fresh content all the time. This will build your brand credibility and further establish your expertise in your industry.

Sign up here and one of our marketing specialists will contact you to discuss your requirements.

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Customer Support VA

Excellent customer service is what differentiates a good brand
from a great one. The way you interact with your customers
speaks volumes about your company. Our customer support
VAs are fully equipped to handle any form of customer
interaction. In fact, a substantial amount of their VA
training is devoted to Responsible Customer Support.
Your CSVA can help you with the following:

  • Email support
  • Helpdesk support (Kayako , Zendesk, Helpdesk
    and other Ticketing Systems)
  • Live chat support
  • Social media response monitoring
  • FAQ Management - Creation and updating
    of FAQs, Knowledgebase, CS process
  • Voicemail management
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*For phone support, phone set-up will be customized and costed out based on client’s requirements. Please contact us if you are interested in this.

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Internet Marketing and Content Strategies

While our VAs are fully capable in implementing marketing strategies, they are not equipped to device strategies for your business. If this is the kind of assistance you need, we have a team of marketing experts who can help you with that.

Pepper Social Media is our digital marketing arm that specializes on social media marketing, web design and development, content creation, and search engine optimization. Our creative team consists of experienced marketing strategists who can not only amplify your reach but also strengthen your brand identity. We design marketing strategies, perform competitive analysis, provide a comprehensive assessment of your brand, and execute your collaborated marketing efforts.

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Search Engine Optimization and Marketing (SEO/SEM)

Keeping your website ranking in first page is no easy feat.

It requires optimizing and keeping your website updated and hours of creating quality backlinks. We specialize in white-hat SEO and making sure your website is human-friendly, not only search engine-friendly. After all, websites should be built for humans, right? Our SEO strategies are customized for your website.

  • Keyword Research and Analysis
  • On-Page Optimization
  • Structural SEO Techniques
  • Off-Page Optimization
  • Link-Building Strategy

Contact us for a consultation.

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Graphic Design and
Creative Services

Whether you need a website from scratch or want to revamp your current one, our web development team is here to help.

We create microsites, brochure sites and e-commerce sites using HTML, PHP and WordPress technologies. We can even manage and maintain your site for you .

  • Logo creation
  • Banner ads
  • Brochures
  • Flyers
  • Brochures
  • Newsletters
  • Brochures
  • Marketing collaterals

Request a quote.

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