Pepper Virtual Assistants is a team of highly-skilled professionals in the Philippines handpicked for their exceptional talent, high emotional intelligence, can-do attitude, and innovative thinking. Some of our virtual assistants are young and fresh graduates from prestigious universities in the country with excellent academic records. We also prioritize people with good work history. We hire professionals who live and breathe the virtual space, giving them edge in online platforms and processes.
We have a rigorous hiring process as we only employ VAs who are committed to excellence, share our company’s core values, and embrace our culture. The training process is just as stringent as our virtual assistants learn not only the tools and skills required but also the nuances of the Western way of business. We ensure that our VAs are able to communicate and collaborate effectively with our clients regardless of what country they’re from.
Our VAs go through multiple bootcamps and simulation exercises to get them ready for client handling and interaction. They are given comprehensive knowledge, skills, and hands-on training so that they they are not only equipped but also fully confident to deal with different clients.

All our virtual assistants are office-based to ensure that the quality of communication and output is maintained at a high level. We have our own leased line to guarantee uninterrupted and high-speed internet connection.



The name Pepper was inspired by the extraordinary personal assistant of an iron-clad superhero.

Behind the success of an iron-clad superhero is a woman named Pepper. In the same way, behind a thriving small and medium-sized business is a virtual assistant from Pepper.

At Pepper, we take pride in our company’s strengths:

Extensive VA Training

We provide in-depth training to our virtual assistants specifically in the areas of client handling, communication skills, and executive assistance. We also provide advanced training for MS Office and other online tools. Moreover, we conduct simulation exercises to ensure that our VAs are fully equipped when they start handling clients.

Well-Equipped Office-Based Operations:
  • Leased Line ISP (Symmetric, dedicated Internet connection for more upstream bandwidth)
  • Back-up broadband
  • Up-to-date computer units and MS Office software.
  • Full-time IT Support
  • Monitored and recorded computer activities
  • Disabled USB ports for data security
  • Generator set for uninterrupted client service
All-Encompassing Support System

Every Pepper client has a designated team consisting of:
  • Senior Virtual Assistant
  • Project Manager
  • Virtual Assistant
  • Back-up Virtual Assistant
  • IT Support
Solid Back-Up Procedures:
  • Seamless transition (Complete with documented processes)
  • Back-up Virtual Assistants
  • Full-time IT personnel (For recorded VA activities)
  • Secure server room
  • Additional back-up server
  • HMO benefits (on top of government-mandated benefits)
  • Monetary benefits (regardless if employees are handling paying clients or not)
  • Annual merit increase
  • Annual bonus
  • Career advancement opportunities
  • Family-oriented culture and work environment

Who is the team 

behind Pepper?

Miguel Ramos is the Chairman of Pepper. A creative entrepreneur, Miguel owns multiple businesses in the field of advertising, marketing and digital communications, brand strategy and development, and new media. When he’s not coming up with a new business plan, Miguel channels his energy into boxing, diving, and cars.

Nikki Ilumin is the Business Director of Pepper. She specializes in marketing strategy, online marketing, project management, content marketing, and training. Aside from being on top of things at Pepper, Nikki still manages to engage in different sports activities. When she’s not tapping into her athletic side, she bakes all sorts of heavenly goodies and creates bento boxes much to her boys’ delight.

Jay Costan is the Virtual Assistant Supervisor of Pepper. He specializes in the field of outsourcing, virtual assistance, and customer service. He may be the man behind the quality assurance within Pepper but when work hours are over, Jay is the ultimate outdoors guy. He loves nature tripping and spending time with his family.

Daryl George Enriquez is the Virtual Assistant Supervisor of Pepper. She specializes in client handling, virtual assistance, coaching, and skills enhancement. Behind that bubbly personality is a quality-oriented supervisor who makes sure that Pepper’s VAs deliver on time and maintain a good standing with their clients. A voracious reader and movie buff, George finds the perfect escape in film and literature.