Frequently Asked Questions

A Pepper Virtual Assistant is someone who provides administrative and personal support while working in long-term collaborative relationships with chosen clients. She does this by using the internet, email, phone and fax to support her clients without being physically present in the client's location.

A Pepper Virtual Assistant is the client's project manager, acting as the liaison between the Pepper teams and the client, and making sure that all her client's projects run smoothly and are done excellently.

A Pepper Virtual Assistant becomes the right hand of the client. She gets to know his business, his customers and his life. She can act as a client's employee and deal with his customers and partners. She becomes his partner in success.

A Pepper Virtual Assistant does project management and administrative work, but as a partner, often does more and crosses over into supporting the client in personal as well as professional matters.

A Pepper Virtual Assistant creates value for her clients through a dynamic learning process - the more she learns about the clients, his business, his customers and way of life, the more she is able to support him and the more value she creates.

By delegating tasks to your Virtual Assistant and freeing up your valuable time, you are able to focus on the bigger picture of your business, i.e., business development and strategies, and have more quality time for yourself and your family. Having your own Virtual Assistant enables you to achieve that work-life balance you've been dreaming of without eating up your budget, as compared to hiring an employee.

A Pepper Virtual Assistant can do anything a normal, in-house secretary or admin assistant does. Moreover, she is backed up by full teams of writers, creative professionals, web designers and developers so she can manage your projects, from creating logos and business cards to developing corporate sites and maintaining them.

Hiring a personal assistant or project manager would require you to pay taxes, purchase office equipment and space, pay for vacation leaves, benefits and bonuses. These are expenses you can do without in our current economic climate.

With a Pepper Virtual Assistant, you won't need to pay for these. You only pay for actual work done. No money is wasted and more work is done. You get less stress and more time to do the things that you really want and need.

Having a Personal Assistant used to be a luxury. But with the help of technology now, anyone can have a Virtual Personal Assistant for a much lower cost. You don't have to be a CEO or President of a big company to have your own personal assistant. You can be a working mom, an internet entrepreneur, a small business owner, creative freelancer, a life coach, an author, anyone who has too much on his/her hands and need extra help.

Simply sign up for our free trial so you can test our services. The satisfaction of our clients is our priority so we'd like you to test us first to see if we suit your needs.

After you sign up, you will be asked to choose a plan. Then you will be directed to our payment page. Don't worry as all our plans include a generous one-week trial period and you won't be charged yet. The charge will come on the 9th day, if you're satisfied with our services, and your paid hours will start only then.

If you are not satisfied with our services, just tell us and we will cancel your account and make sure you do not get charged.

Once you sign up for our services, our Business Director will contact you to find out what your needs are and how we can best help you. She will then choose from our roster of Virtual Assistants the one best-suited to work with you. She will then choose from our roster of virtual assistants the one best-suited to work with you and introduce her to you. You can start sending your instructions at this stage and your virtual assistant will get started on your work right away.

We communicate via phone, email and instant messenger, and will go with whichever you prefer to use.

Just choose from our list of services here. If you don't find the service that you're looking for, send us an email and we'll see if we can do it for you.

*Note: Creative and web services are not available for free trial. Please contact us to ask.

The free trial is for a week's time, or five hours total. You can choose to use one hour a day for five days or use up all 5 hours in a day. You choose how you want us to use the time.

We'd like to provide a seamless process for our clients. By doing this at the signup process, we won't have to bother you with payment details anymore once you decide to continue our services.

Your credit card will not be charged until the 9th day following your signup ensuring a full 5 days of free service, with an allowance of 3 days in case you decide to cancel. We need your billing information to verify there's room to charge your first month should you decide to continue our services. This prevents any interruption in service and helps to keep everything seamless.

If by any chance, you do not wish to continue with our services, just tell us and we'll make sure you do not get charged.

Before we start a project, we will let you know if it's something we can finish within the trial period or if it requires more hours. This way, all expectations are managed and you know what can and what cannot be done within the free trial period.

If the project extends beyond the free trial hours, you will be charged according to the plan you chose.

Pepper Virtual Assistants are backed up by the Aspac Advertising team. Our Virtual Assistant's were screened and chosen carefully to make sure we provide the best service possible. They come from the best universities in the country and have vast experiences in administrative work, project management, customer support, marketing and information technology. They're also charming and have a positive personality.

And because we're partnered with Aspac Advertising, we're able to offer creative services with the quality of work from a well-established and award-winning advertising agency, but at much lower rates. The best part is you only need to deal with your Virtual Assistant to get access to this.

Click here to read more about the Pepper edge.

Yes, we're proud to say that for all our services, we provide a satisfaction guarantee seal. This means that for all your projects, we will make sure you're satisfied with our work and will not stop until you are, even if it means extending our hours free for you.

The only thing we will need from you is to brief us clearly and tell us exactly what work you are expecting so that we can give you the results that you want. Without clear instructions from you, we will not be able to produce what you want.

Our Virtual Assistant's are based in Manila, Philippines. The Philippines is known for great work ethic and service with a smile. English is our medium of communication and all our Virtual Assistant's speak and write English very well.

Filipinos think out-of-the-box and have an entrepreneurial mindset, which will be used to the advantage of your business. We care for and do our best to understand your business so that we can help you succeed.

This is certainly something that we can consider. Please email us describing the type of organization or foundation you work for and what you'd like us to do and we'll get back to you with a discounted rate.

Our partner is Aspac Advertising.

We use Paypal so you can use any of your credit cards in your Paypal account. If you don't have a Paypal account yet, you can easily set one up by using your credit card.

No, you will only work with your own Virtual Assistant throughout the project. Our Business Director will be contacting you at the start to discuss your needs and choose the right Virtual Assistant for you and at the end of the project to get your feedback and evaluation on our services.